Refund policy
Last updated: October 13, 2026
This policy applies to purchases from Trafza at www.trafza.com, operated by Trafza Style LLC. Our 30-day return policy is additional to, and does not limit, your mandatory consumer rights.
1. Our 30-day return policy
You may request a return and refund within 30 calendar days after the last item in your order is delivered. If the deadline falls on a weekend or public holiday, it extends to the next business day. Email info@trafza.com with your order number, or other reasonable proof of purchase, and the item you wish to return. You may tell us your reason to help us assist you, but a reason is not required when exercising an applicable statutory right of withdrawal. If an item is defective, damaged, incorrect, or materially different from its description, please describe the issue and, where reasonably possible, include photographs to help us resolve it. Photographs are helpful, not an absolute condition of your legal rights.
For a change-of-mind return under our voluntary policy, clothing must be unworn other than for reasonable indoor fitting, unwashed, unaltered, and free from customer-caused damage, stains, and odors, with its original tags attached. Please include any components sold together as one set and use suitable protective packaging. These conditions do not remove your rights relating to faulty or misdescribed goods or impose stricter conditions on a statutory withdrawal than the law permits.
Online returns and cancellation requests
Withdraw from a contract / request a return or cancellation. Sign in with the email used for your order and the verification code sent to that email. Select your order and the relevant items, choose the available return or cancellation action, and submit your request. You will receive an email acknowledging your submitted request. Requests do not automatically cancel or refund an order; we review and process them without limiting statutory rights or deadlines.
If an online option is unavailable, including for older orders, goods in transit, or rights extending beyond the displayed return window, email info@trafza.com. A timely, clear statutory withdrawal notice remains valid without prior approval and does not depend on the online tool. For defective, damaged, incorrect or materially misdescribed goods, contact us for seller-paid return arrangements; an ordinary-return postage prompt does not override our obligation to cover those costs.
2. How to send a return
Please contact us before sending your return so we can identify your order and provide any necessary shipping instructions. For a return under our voluntary 30-day policy, send the item back within 14 calendar days after submitting your return request. This is a dispatch deadline, not a requirement for the parcel to arrive within those 14 days. We will not reject a return because our delay in providing necessary instructions or arranging shipping prevented you from meeting that deadline.
Send returns to our business and return address:
Trafza Style LLC — Returns7325 Glenburn Dr
Fountain, CO 80817
United States
Include your order number or other information identifying the purchase inside the parcel and keep your proof of shipment. Do not use a different address printed on the original shipping label. Returns from outside the United States are international shipments. For ordinary change-of-mind returns, you bear the direct return shipping cost, subject to applicable law; check available postage costs before purchase if this affects your decision. Our US return address does not indicate the dispatch location or country of manufacture of the goods.
You do not need our prior approval to give valid notice of a statutory withdrawal. A clear statement sent within the applicable deadline is sufficient. We will not use the return-instructions process to delay or defeat your legal rights.
3. Return shipping costs
- Product problems: We cover necessary, reasonable return shipping costs for defective, damaged, incorrect, or materially misdescribed items. Please contact us to arrange the return method before paying postage yourself.
- Other returns: You are responsible for return shipping costs for a change of mind, a preference change, or an unsuitable size where we supplied the item as accurately described, except where applicable law requires otherwise.
For an ordinary change-of-mind return, the original outbound shipping charge is not refundable, except where a statutory right requires it. For product problems, we refund delivery charges where required by law. We do not charge a restocking fee.
4. Refunds
After receiving your returned item, we will inspect it, inform you of the outcome, and initiate any refund due within 7 business days of receipt. Business days for this refund-processing period are Monday through Friday, excluding US federal public holidays; counting begins on the next business day after receipt. If applicable law requires an earlier refund or a refund without waiting for the returned goods, that requirement takes priority. Inspection does not extend a statutory deadline.
Refunds are issued to the original payment method unless you expressly agree to another lawful method. The 7-business-day period is for us to initiate the refund, not a guarantee of when your bank or payment provider will post the credit. We will notify you when the refund is initiated. If you have not received an outcome within that period, or a notified refund does not appear, contact us so we can check its status. We will not substitute store credit for a refund you are legally entitled to receive.
The refund reflects the amount actually paid for the returned item, including any applicable discount allocation and refundable taxes. If you believe a refund is missing or incorrect, contact us with your order number.
5. Faulty goods and statutory guarantees
Please tell us about product problems as soon as reasonably possible. The 30-day voluntary return window is not a deadline for all legal claims. Depending on the law that applies, you may have rights to repair, replacement, a price reduction, or a refund after this period. Sale items retain the same mandatory protections as other items.
Consumers in the European Union benefit from a legal guarantee of conformity of at least two years, with longer protection where national law provides it. For Australian consumers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law; the appropriate remedy depends on the nature of the failure, including refund or replacement rights for a major failure and compensation where the law provides it.
6. EU and UK statutory withdrawal
Where EU or UK distance-selling withdrawal rules apply, you may cancel an eligible purchase without giving a reason by notifying us within 14 calendar days after you, or a person you designate other than the carrier, receives the goods. For a single order delivered in separate consignments, the relevant period generally starts when the last item is received. Any longer period required by applicable law remains available.
Send the goods back within 14 calendar days after giving notice. For a change-of-mind withdrawal, you bear the direct return shipping cost only where that responsibility was properly disclosed before purchase. You may inspect the goods as you would in a shop; a deduction for diminished value is permitted only to the extent allowed by law for handling beyond what is necessary to establish their nature, characteristics, and functioning.
For a withdrawal from the whole eligible order, we refund the payments due, including the cost of our least expensive standard delivery option. The additional cost of a more expensive delivery option you selected need not be refunded. We make the refund within 14 calendar days after receiving your withdrawal notice, but may, where permitted, withhold it until we receive the goods or evidence that you sent them back, whichever occurs first.
You may notify us by email or by post using the details below. You may also use our online return and cancellation request service. The following form may be used, but is not required; any other clear withdrawal statement is sufficient.
Optional withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
To: Trafza Style LLC, 7325 Glenburn Dr, Fountain, CO 80817, United States; info@trafza.com.
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Goods and order number, if available: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if sent on paper: ____________________
Date: ____________________
Delete whichever wording does not apply.
7. Order changes and cancellations
Contact us promptly if you need to change or cancel an order. We will check whether it can be stopped before dispatch. If it has already shipped, the applicable return or withdrawal process will apply. This does not limit cancellation or refund rights arising from a delivery delay or other breach.
Questions: info@trafza.com · +1 719-701-7197.