Shipping policy

Last updated: October 13, 2026

1. Where we deliver

We deliver to destinations for which shipping is available at checkout. The countries and regions shown in a website selector do not necessarily indicate that delivery is available to every address. If no shipping option is offered for your address, please contact info@trafza.com before ordering.

2. Order processing and delivery times

Orders are dispatched within 5 business days after we receive the order. After dispatch, delivery is estimated within 8 business days. Processing and transit together are therefore estimated to take up to 13 business days under normal conditions. The delivery estimate is not a guaranteed arrival date and does not remove our obligations if an agreed dispatch or delivery deadline is missed.

Business days are Monday through Friday, excluding applicable public holidays. Counting starts on the next business day after the relevant event. Delivery estimates may be affected by customs clearance, destination holidays, severe weather, or carrier disruption. Any different order-specific timing must be clearly disclosed and agreed before purchase; we do not extend an agreed deadline simply by changing this policy.

3. Shipping charges

Available shipping methods and their charges are shown at checkout before payment. Charges may depend on the destination, order, and selected service. Free shipping applies only when expressly offered for your order and when its disclosed conditions are met. Please review your final order total before purchasing.

4. Import duties and taxes

You are responsible for applicable import duties, import taxes, and customs or clearance charges that are not included or collected at checkout. These charges are imposed according to the rules of the destination and are separate from the shipping fee. Amounts already collected for the same charge should not be paid twice; contact us if you receive a duplicate demand.

We will identify any taxes or duties collected by us at checkout. Where additional charges may apply but cannot reasonably be calculated in advance, this will be disclosed before you place the order. Local customs authorities can provide further information. This allocation does not remove taxes or other responsibilities that the law places on us, or make you responsible for charges caused by our error.

5. Dispatch information and delivery problems

We send dispatch information to the email address provided with your order and include tracking information when available. Please check that your email and delivery address are correct. Contact us promptly to request an address correction; changes may not be possible after dispatch.

If your shipment is late, appears lost, arrives damaged, or is marked delivered but cannot be located, contact us with your order number. We will work with you and the carrier to investigate and provide an appropriate remedy. A carrier's tracking status alone does not automatically remove your rights. Risk of loss transfers only as permitted by applicable law; we do not treat handing the parcel to our carrier as removing our responsibility to you.

6. Delays, unsuccessful delivery, and cancellations

If we cannot meet an applicable dispatch or delivery commitment, we will notify you, provide a revised estimate when available, seek your consent to a delay where required, and explain available cancellation and refund options. If you cancel an unshipped order under an applicable delay right, or required consent is not obtained, we will refund the amount due promptly within the legally required period.

If delivery fails because of an incorrect address or an uncollected parcel, contact us so we can agree on the next step. Any lawful additional delivery charge will be explained before we ask you to approve it. We do not automatically forfeit your entire payment for a refused or undeliverable parcel. Applicable cancellation, refund, and consumer rights remain available.

7. Returns

Return and refund requests may be made within 30 calendar days of receipt under our Return and Refund Policy. We cover return shipping for product problems; you cover it for ordinary non-product-problem returns, subject to applicable law. Original outbound shipping is not refundable for an ordinary change-of-mind return unless the law requires it, including applicable statutory withdrawal rights.

Shipping support: info@trafza.com · +1 719-701-7197.